Refund Policy

StudySolutions ("we," "our," or "us") provides AI-powered academic tools through a subscription-based Software as a Service (SaaS) platform. This Refund Policy describes the circumstances under which refunds may be issued and the process for requesting them.

By subscribing to our services, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy. This policy is part of and subject to our Terms of Service.

StudySolutions offers the following subscription tiers:

To be eligible for a refund under our 30-day guarantee, you must:

• Be a first-time subscriber to a paid plan (Premium or Premium+)
• Request the refund within 30 days of your initial subscription purchase
• Not have previously received a refund for StudySolutions services
• Not have violated our Terms of Service
• Submit your refund request through our official channels

Refunds will NOT be issued in the following circumstances:

• After 30 Days: Refund requests submitted more than 30 days after the initial subscription purchase
• Repeat Refund Requests: Users who have previously received a refund from StudySolutions
• Terms of Service Violations: Accounts suspended or terminated due to violation of our Terms of Service
• Service Abuse: Evidence of fraudulent activity, abuse of services, or manipulation of our systems
• Excessive Usage: Accounts that have consumed a substantial portion of their monthly allocation (generally more than 50%)
• Renewal Charges: Recurring monthly subscription charges after the initial 30-day period
• Third-Party Issues: Issues caused by third-party services, your internet connection, or your device
• Change of Mind: Simple change of mind after the 30-day guarantee period has expired

To request a refund, please follow these steps:

Once your refund request is approved, please allow the following time for processing:

Note: Total processing time typically ranges from 10-15 business days. International transactions may take longer. Refunds are issued to the original payment method used at the time of purchase.

You may cancel your subscription at any time through your account settings or by contacting our support team. Important points to note:

• Immediate Effect: Cancellation takes effect immediately, but you retain access until the end of your current billing period
• No Prorated Refunds: Monthly subscriptions cancelled mid-cycle are not eligible for prorated refunds
• Renewal Prevention: Cancelling prevents future billing cycles; you will not be charged again
• Reactivation: You can resubscribe at any time, but previous usage history will not be restored

In certain exceptional circumstances, we may offer partial refunds at our discretion:

• Extended Service Outages: If our services experience significant downtime (more than 24 consecutive hours), we may provide prorated credits or partial refunds
• Technical Issues: Persistent technical problems that prevent you from using the service despite our support team's efforts to resolve them
• Billing Errors: If you were incorrectly charged or double-billed due to a system error

Partial refund amounts are calculated based on the unused portion of your subscription period and the nature of the issue.

As an alternative to refunds, we may offer service credits in certain situations:

• Goodwill Credits: Additional usage allowance or subscription extensions as a gesture of goodwill
• Downgrade Credits: If you downgrade from Premium+ to Premium, any difference may be applied as credit to future billing
• Promotional Credits: Credits issued as part of promotional campaigns or loyalty programs

Service credits are non-transferable, have no cash value, and must be used within 12 months of issuance. Credits cannot be combined with other offers or refund requests.

We strongly encourage you to contact us directly before initiating a chargeback or payment dispute with your bank or credit card company.

If you have a legitimate dispute, please email us at support@studysolutions.ai before contacting your financial institution. We are committed to resolving issues fairly and promptly.

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. We will notify users of significant changes via:

• Email notification to registered users
• Prominent notice on our website
• Update to the "Last Updated" date at the top of this policy

Your continued use of our services after any changes indicates your acceptance of the updated policy. We encourage you to review this policy periodically.

For refund requests, questions about this policy, or any billing-related concerns, please contact us:

Our support team typically responds within 24-48 hours during business days (Monday-Friday, 9 AM - 6 PM EST).